Mac IT support contracts

Macanic offers three levels of Mac maintenance contract to suit evey budget and every Mac user - from the individual to those with a complete Mac estate.

Mac pre-paid support contract

Some call these ‘vouchers’, others ‘care points’. We arrange the Macanic Per-paid Support Contract to suit you and how you need to operate. We will run an account for you and charge repairs to it as you authorise them. You will receive a regular statement and as you approach the limit, we will contact you to go again!

These are extraordinarily flexible; you can put hours towards repairs, training, installation and consultancy services.

Mac support contract

Get all the benefits of a full service Macanic Plus Support Contract but at a fraction of the up-front cost. You pay for excellent Mac support levels and get the peace of mind that Macanic are looking after your Macs. You only get additional charges for the parts. With each repair you will get a quote and can then decide if it is economically viable for you to proceed.

A very transparent Mac support contract option that gives you excellent control over your total repair spend.

Mac Plus support contract

As you would imagine this all inclusive contract gives you total peace of mind for the support of your Apple Mac estate. Designed for enterprise, you will get highest priority support and benefit from escalation support access to our technical team.

Mac Pre-Paid
support contract
Mac support contract Mac Plus support contract
Response Time
8 Hour
4 to 8 Hours
1 to 4 Hours
Express Diagnosis
2 to 4 Hours
Priority
On site (L3)
Quote
Quote
24hr Logging
Local pick up £10
Carriage - UK
£15 each way
Labour Quote
Quote
Parts Quote
Quote
Quote
Loan Unit
Telephone Support (L1)
Remote Support (L2)

Get in touch with us about special deals on relief staff to augment your teams, or for specific projects, and our technical training packages for Mac Plus Support Contract customers. For more details on our Apple Mac Support Contracts, please get in touch.